Gift Balogun
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SaaS product

ReplyPilot

AI customer support for businesses on WhatsApp and Instagram.

Role
Lead developer & designer
Category
SaaS product
Company
Royal Bcode Ventures
Status
Active
Technology
  • NestJS
  • Next.js
  • Flutter

Overview

ReplyPilot is a SaaS product from Royal Bcode Ventures that uses AI to handle customer-support conversations on WhatsApp and Instagram. Businesses run it from a web dashboard and a mobile app.

Architecture

ReplyPilot architecture Web dashboard to API; Mobile app to API; API to AI layer; API to WhatsApp; API to Instagram Web dashboard Next.js Mobile app Flutter API NestJS AI layer reply generation WhatsApp Meta platform Instagram Meta platform
  • One monorepo holds three applications that share a single backend.
  • A NestJS API sits at the centre. The Next.js dashboard and the Flutter app are both clients of it.
  • Conversations arrive from WhatsApp and Instagram and are answered through the AI layer.

Key engineering decisions

  • A monorepo, so the API, dashboard and mobile app change together.
  • Seat-based pricing: a base monthly plan, with each additional support agent billed on top.